POLICY

SHIPPING & 
REFUND POLICY

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At VELIN, every order is handled with the same care we design into our sleepwear. From the minute you place your order to the moment it arrives at your door, we aim to make the process simple, transparent, and seamless.

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SHIPPING POLICY

1. Shipping Methods and Delivery Times

We are committed to getting your order to you as quickly and reliably as possible.

 

Free Standard Shipping Australia Wide

No hidden fees.

No surprises,

Just beautifully comfortable sleepwear delivered to your door

 

Once your order has been dispatched, delivery typically takes 5-7 business days, depending on your location

 

Express Shipping (Optional)

Need your VELIN order sooner? Express shipping is available on request. Simply email support@velin.com.au before placing your order and we'll arrange the fastest option available

 

International Shipping

At the moment VELIN ships within Australia only. 

 

We're working towards international shipping soon. If you're located overseas and would love to order VELIN, please reach out at support@velin.com.au and we will do our best to help.

 

Pre-Orders

If your item is purchased as a pre-order, shipping timelines will be clearly noted on the product page. Orders will be shipped as soon as stock arrives, and you'll recieve tracking details once your order is on its way.

2. Order Processing and Tracking

Orders are typically processed within 1 business day of purchase. During busy periods (such as promotions or product launches), processing may take slightly longer - but we'll always aim to get your order out as quickly as possible

 

Once your order ships, you'll recieve an email with your tracking details. This allows you to follow your VELIN order every step of the journey until it arrives.

 

Shipping times may vary for remote or regional locations. If there are any delivery issues or delays, our team will contact you to discuss alternative arrangements.

 

If you have any questions about your order or our shipping process, our team is here to help

Email: support@velin.com.au

24/7 Friendly
Support

Free Standard

Shipping AUS

Wide

Secure Online
Payment

30-Night 

Satisfaction

Guarantee

Order Process

01.

Orders are typically processed in 1 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-2 business days of their arrival in stock.

02.

Orders placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@velin.com.au We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

REFUNDS POLICY

At VELIN, every piece is designed to feel exceptional the moment it touches your skin. If your order isn't quite right, we're here to make the process simple and stress-free.

 

Returns
If you do not love your sleepwear, simply email us and we will provide you a full refund on items within 30days of delivery. If it has been longer than 30 days, please also contact us as we would like to understand any concerns and will work to make it right.

 

Faulty or Incorrect Items
In the event that your order arrives damaged in any way, please email us as soon as possible at support@velin.com.au with your order number and a photo of the item’s condition. We'll arrange a replacement or refund immediately and cover any return shipping costs. Your experience matters to us, and we'll make it right.

 

Sale Items

Items purchased during sale or promotional events may be eligible for exchange or store credit only, unless faulty

 

How to start a return
To begin a return, simply email our support team: support@velin.com.au

 

Please include:

- your order number

- the item(s) you wish to return

- the reason for return

 

Our team will guide your through the next steps